Free First Session FAQs

  • How do I watch videos on Study Gateway?

  • I get "free first sessions"? What does that mean?

    Yes! You have signed up for an account on Study Gateway that unlocks Session One for every Bible study series in the library! You now have permanent access to watch the full first session of anything on Study Gateway. 

  • It's great that I get to watch Session One. But, what if I want to watch the rest of the series?

    If you wish to watch a full series, you can do so by signing up for a subscription. Start by clicking in the message about getting unlimited access with a Study Gateway subscription that appears in a blue bar at the top of your screen when you are logged in.

     

  • Help! I got an error message: "This email has already been taken."

    This message appears when you are trying to sign up but you already have a Study Gateway account. Instead of signing up, you can simply login to your account at www.studygateway.com/login.*

    *Can’t remember your password? Go to LOG IN and click Forgot Your Password? 

  • Help! It's telling me I need to subscribe. I thought the first sessions were free!

    You’re right! The first sessions are free. You will see a message at the top of your page inviting you to subscribe to get unlimited access to the hundreds of studies on Study Gateway, which is an option we offer if you wish to watch beyond the first session. 

  • Help! I'm trying to log in, and I got an error message: "These credentials do not match our records."

    You have entered either an email address or a password that is different from what is on your account. If you can’t recall how you logged in before, click Forgot Your Password?

  • What communication can I expect to receive? I don't want to be inundated with emails.

    Now that you have signed up for a Free First Session account, you will be receiving emails with helpful how-tos and tips, and features of our most popular studies and authors. Be on the lookout for special offers that give you the best deals on a subscription.

Any other questions?  Contact our helpful Customer Support Team
Monday through Friday - 8am to 5pm EST - 800-727-3480
or submit your question online.