Free Trial FAQs

  • How do I watch videos on Study Gateway?

  • Help! I got an error message: "This email has already been taken."

    This message appears when you have had a Study Gateway account in the past. Login to your old account,* THEN proceed to re-start your subscription, or set up your group, or join a group. 

    *Can’t remember your password? Go to LOG IN and click Forgot Your Password?. 

  • Help! It's telling me I need to subscribe. I thought this was a free trial!

    You’re right! You don’t have to pay anything, or even give us a credit card for your free trial. If you are on a page asking you to choose a payment plan, or if you are in a credit card entry form, back out and click instead on Login

  • Help! I'm trying to log in, and I got an error message: "These credentials do not match our records."

    You have entered either an email address or a password that is different from what is on your account. If you can’t recall how you logged in before, click Forgot Your Password? 

  • Can I share my login with anyone?

    No, you don’t need to. You get to invite up to 100 people to join your group, and everyone gets their own login. Your login provides individual access to your account, and is intended for your personal use only. Whenever you log in, the system will remember what you were watching last, and ask if you want to pick up and continue where you left off. If you share your login that functionality will be lost.  

  • Okay then, if I can't share my login how do I get other people to join Study Gateway with me for free?

    1. Log in from a computer (you can’t do this from the app)
    2. Click on YOUR ACCOUNT in the top corner
    3. Choose Groups
    4. Go down to Manage Invites

    You’ll find two ways to invite people to join your group: you can copy the reusable invite link and paste it into your own invitation email, or you can enter email addresses and the system will send them an automatic invitation. 


  • Can our online small group watch this together on Zoom?

    Streaming videos are a great resource for a Zoom Bible study, but you might not want to actually watch the videos together on Zoom. For one thing, the video can jump from frame to frame and be uncomfortable to watch. Another concern is Zoom fatigue – it’s real! Rather than extending your Zoom time to watch a video during your meeting, consider making Zoom a “talk-only zone,” and have everyone watch the videos on their own ahead of time. 

  • What's the difference between this free trial and a paid subscription?

    Your free trial gives you the same experience you would have with a paid church subscription, except it will come to an end very soon! If you want to extend your access, we offer monthly or yearly subscriptions for personal use, small groups, and churches. 

    Personal Plan: $7.95/month, $79.50/year
    Small Group Plan: $19.99/month, $199.90/year
    Church Plans: $49.99/month and up

  • What communication can I expect to receive? I don't want to be inundated with emails.

    For the duration of your free trial, you will be receiving emails with helpful how-tos and tips, and features of our most popular studies and authors. Be on the lookout for special offers that give you the best deals on an ongoing subscription.

Any other questions?  Contact our helpful Customer Support Team
Monday through Friday - 8am to 5pm EST - 800-727-3480
or submit your question online.