New Subscriber FAQs

  • How do I watch videos on Study Gateway?

  • Help! I got an error message: "This email has already been taken."

    This message appears when you have had a Study Gateway account in the past. Login to your old account,* THEN proceed to re-start your subscription, or set up your group, or join a group. 

    *Can’t remember your password? Go to LOG IN and click Forgot Your Password?. 

  • Help! It's telling me I need to subscribe. I thought I already signed up!

    You’re probably right! If you have already signed up and put in your credit card, do not sign up again. From now on, whenever you want to watch videos, all you need to do is LOG IN by clicking in the top right corner, or clicking here: Login

  • Help! I'm trying to log in, and I got an error message: "These credentials do not match our records."

    You have entered either an email address or a password that is different from what is on your account. If you can’t recall how you logged in before, click Forgot Your Password? 

  • Can I share my login with anyone?

    No, your login provides individual access to your account, and is intended for the use of the paid subscriber only. If you have other people who require access to Study Gateway, you may be a good candidate for a Small Group Plan.  

  • Can I play these videos from my personal account for my in-person small group?

    Yes! You are welcome to play Study Gateway videos for your group from your personal account, using one of the methods described above (from your computer, tablet, or TV).

  • Can our online small group watch this together on Zoom?

    Streaming videos are a great resource for a Zoom Bible study, but you might not want to actually watch the videos together on Zoom. For one thing, the video can jump from frame to frame and be uncomfortable to watch. Another concern is Zoom fatigue – it’s real! Rather than extending your Zoom time to watch a video during your meeting, consider making Zoom a “talk-only zone,” and have everyone watch the videos on their own ahead of time. 

  • I have a small group/church subscription. How do I invite people to join my group?

    1. Log in
    2. Click on your name in the top corner
    3. Choose Groups
    4. Go down to Manage Invites

    You’ll find two ways to invite people to join your group: you can copy the reusable invite link and paste it into your own invitation email, or you can enter email addresses and the system will send them an automatic invitation. 


  • What communication can I expect to receive? I don't want to be inundated with emails.

    After the first few emails that get you oriented to Study Gateway, you will be getting a weekly newsletter to introduce you to our different studies, and give you tips and tools for your own discipleship journey, and for helping others in their spiritual growth as well. You can unsubscribe from the weekly emails at any time. 

Any other questions?  Contact our helpful Customer Support Team
Monday through Friday - 8am to 5pm EST - 800-727-3480
or submit your question online.