Online Bible Study Frequently Asked Questions

  • q-iconI can't find my confirmation email with the free downloads. Was it sent?

    You should receive the confirmation email from us within 15 minutes after signing up. If you don’t see it in your inbox, check your spam or junk email folders. Look for sender name Study Gateway OBS and sender email address newsletter@e.studygateway.com. Gmail users, the email may be located in the Promotions tab. If you still can’t find the email, you can try to register again (make sure there are no typos in your email) or contact our customer support team – they’d be happy to help you!

  • q-iconWhat is the difference between Study Gateway's free studies and the paid subscription?

    Study Gateway subscribers have online streaming video access to our complete library of hundreds of video Bible studies. But we also offer short-term free studies to do in community. These video studies are only available for free for a limited period of time. If you want access to all of our video Bible study library at anytime, we offer monthly paid subscriptions for both individuals and churches. For more information on the paid subscriptions visit: StudyGateway.com

  • q-iconI want to invite other members of my church or small group to join the study. What is the best way to do that?

    It’s easy! Just send the registration page link (https://www.studygateway.com/obs) in an email and they can sign up.

  • q-iconI don't live in the USA and want to do this Bible study. How can I obtain the materials please?

    Anyone with Internet access can watch the videos for FREE week by week, and follow along with our weekly emails. If you are outside the U.S., we recommend checking with your local Christian bookstore or online retailer. In Canada and the United Kingdom, for example, the materials are often available from Amazon.

  • q-iconI'm already part of a small group at church. How can we do this study with you?

    All of the online activities associated with this study are optional. You can still structure your group like a traditional Bible study using the free downloads we’ve provided and the study materials in the book. Feel free to follow our study calendar and meet every week or set up your own schedule and go at your group’s pace.

  • q-iconWhat communication can I expect to receive? I don't want to be inundated with emails.

    After sign up you’ll receive an email a week as you’re going through the study. We’ll keep you updated on the assigned reading for the week and where to watch your companion videos. You’ll also receive emails from our partners at FaithGateway with related deals, Bible study updates, inspiration from their women’s community, and more.

  • q-iconIs this something I could do via Skype? I am looking for a study to do with my friends , but we are in different cities.

    Absolutely! The weekly videos will be available online so you could get on Skype (or Google Hangouts, iChat, or whatever), watch them at the same time, then talk and process through the questions and each week’s reading together. We love this idea! What an awesome way to bond with friends across the miles.

  • q-iconWhere do I sign up for the Facebook private group? What's that all about?

    You’re invited to join the private group for It’s Not Supposed to Be This Way OBS here on Facebook as a way to engage with other participants in the study! This is the place for individuals who are going through the study to find community and receive more daily interaction. Be sure to read the community rules and remember to keep conversations on topic with no soliciting. We’d love to have you be a part of this group!

Any other questions?  Contact our helpful Customer Support Team
Monday through Friday - 8am to 5pm EST - 800-727-3480
or submit your question online.