Online Bible Study Frequently Asked Questions
I can't find my confirmation email with the free downloads. Was it sent?
Check your email in about 10 min. from FaithGateway OBS (firstname.lastname@example.org) for your freebies! Gmail users, the email may be located in the Promotions tab. If you still can’t find the email, you can try to register again (make sure there are no typos in your email) or contact our customer support team – they’d be happy to help you!
What is the difference between Study Gateway's free studies and the paid subscription?
Study Gateway subscribers have online streaming video access to our complete library of hundreds of video Bible studies. If you purchase a Study Guide, you’ll also recive a unique streaming code to access the vidoes. Additionally, we offer short-term free studies to do in community. These video studies are only available for free for a limited period of time. If you want access to all of our video Bible study library at anytime, we offer monthly paid subscriptions for both individuals and churches. For more information on the paid subscriptions visit: StudyGateway.com
I want to invite other members of my church or small group to join the study. What is the best way to do that?
It’s easy! Just send the registration page link (faithgateway.com/obs) in an email and they can sign up.
I don't live in the USA and want to do this Bible study. How can I obtain the materials please?
Anyone with Internet access can watch the videos for FREE week by week, and follow along with the weekly emails. For the companion book and study guide, we recommend checking with your local Christian bookstore or international book retailer.
I'm already part of a small group at church. How can we do this study with you?
All of the online activities associated with this study are optional. You can still structure your group like a traditional Bible study using the free downloads we’ve provided and the study materials in the book. Feel free to follow our study calendar and meet every week or set up your own schedule and go at your group’s pace.
What communication can I expect to receive? I don't want to be inundated with emails.
After sign up you’ll receive two emails a week as you’re going through the study. We’ll keep you updated on the assigned reading for the week and where to watch your companion videos. You’ll also receive emails from our partners at FaithGateway with related deals, Bible study updates, inspiration from their women’s community, and more.
Is this something I could do via Skype? I am looking for a study to do with my friends , but we are in different cities.
Absolutely! The weekly videos will be available online so you could get on Skype (or Google Hangouts, iChat, or whatever), watch them at the same time, then talk and process through the questions and each week’s reading together. We love this idea! What an awesome way to bond with friends across the miles.
Where do I sign up for the Facebook group?
The group will open one week before the study starts. It’s optional for people who want more daily interaction and community. Be sure to read the community rules and remember to keep conversations on topic with no soliciting. We’d love to have you be a part of this group!
Can I buy the DVDs and watch that way?
Yes! You can buy the DVD in the FaithGateway store to have a copy of your own. You can also buy a combo pack that includes the DVD and the companion study guide.
How can discuss the study with others?
As you watch each study video, you’ll have the opportunity to comment and hear what others are saying. You can stick around after the video to answer discussion questions, too!
Any other questions? Contact our helpful Customer Support Team
Monday through Friday - 8am to 5pm EST - 800-727-3480
or submit your question online.