Streaming Video Redemption Code FAQs

  • How do I watch videos on Study Gateway?

  • Where do I find the streaming video code?

    For study guides with streaming video: Look for your code printed on the inside front cover of your study guide. You may have to scratch off the foil covering to reveal the code underneath. 

    For DVDs with streaming video: Look for the code inside the DVD case, imprinted on the paper insert. If your insert is missing, email for a replacement code. 

  • Help! I got an error message: "Invalid Code"

    Verify you are entering the correct characters; some letters and numbers look similar and use of incorrect characters may be causing the error message. For example, B vs. 8, S vs. 5, and W vs. VV. If you are entering your code correctly but you still receive an error message, please email to request a new Code. 

  • Help! I got an error message: "This email has already been taken."

    This message appears when you have had a Study Gateway account in the past. Login to your old account,* THEN go to and re-enter your redemption code. This will add the video series to your library. 

    *Can’t remember your password? Go to LOG IN and click Forgot Your Password?. 

  • Help! I got an error message: "Duplicate code."

    The code you entered has already been used, perhaps by yourself on a previous try! To request a new code, email

  • Help! It's telling me this is going to cost money. I thought the streaming videos were no extra charge!

    You’re right! There is no additional cost for the streaming videos that come with your study guide or DVD purchase. If you are on a page that is asking you to choose a payment plan, or if you are in a credit card entry form, back out and go to to enter your redemption code. 

  • Help! I'm trying to log in, and I got an error message: "These credentials do not match our records."

    You have entered either an email address or a password that is different from what is on your account. If you can’t recall how you logged in before, click Forgot Your Password? 

  • Can I share my code with anyone?

    No, the code imprinted in your study guide provides individual access to the streaming videos, and is intended for the use of the purchaser of the study guide or DVD only. 

  • If I can't share my code, can I get extra codes to give to my friends so they can watch these videos too?

    Yes! You can get additional codes one of two ways, depending upon how you got your original code:

    If you bought a study guide with streaming videos: Redemption codes are available only with the purchase of a study guide, so have your friends buy their own copies of the study guide to get their redemption code. 

    If you bought a DVD with streaming videos: Up to ten additional codes are available upon request. Email to request the number of codes you need for your group. 

  • Can I play these videos for my in-person small group?

    Yes! You are welcome to play Study Gateway videos for your group, using one of the methods described above (from your computer, tablet, or TV).

  • Can our online small group watch this together on Zoom?

    Streaming videos are a great resource for a Zoom Bible study, but you might not want to actually watch the videos together on Zoom. For one thing, the video can jump from frame to frame and be uncomfortable to watch. Another concern is Zoom fatigue – it’s real! Rather than extending your Zoom time to watch a video during your meeting, consider making Zoom a “talk-only zone,” and have everyone watch the videos on their own ahead of time. 

  • Can I watch this series as many times as I want?

    Yes! This is a streaming video service, just like Netflix—only it’s better for you! There is no limit to the number of times you can watch the videos you have added to your library. And don’t miss out on the first sessions of all of the other series in Study Gateway

  • I can watch all the FIRST sessions? What does that mean?

    In addition to accessing all the video sessions that go with your study guide, your redemption code has unlocked Session One of every video series in the library—permanently! You can watch the entire first session of any study, as many times as you want. 


  • What's the difference between this and Study Gateway's paid subscription?

    With your code you get access to the videos that go with your study guide, plus the first sessions of every series in the Study Gateway library. If you want access to the entire video Bible study library at any time, we offer monthly subscriptions for personal use, small groups, or churches.  

    Personal Plan: $7.95/month

    Small Group Plan: $19.99/month

    Church Plans: $49.99/month and up

  • What communication can I expect to receive? I don't want to be inundated with emails.

    After the first few emails that get you oriented to Study Gateway, you will be getting a weekly newsletter to introduce you to our different studies, and give you tips and tools for your own discipleship journey, and for helping others in their spiritual growth as well. You can unsubscribe from the weekly emails at any time. 

Any other questions?  Contact our helpful Customer Support Team
Monday through Friday - 8am to 5pm EST - 800-727-3480
or submit your question online.