Where do I find the streaming video redemption code?

For video purchases in streaming format: Find your instructions in an email sent to you upon completion of your purchase. 

For study guides with streaming video: Look for your code printed on the inside front cover of your study guide. You may have to scratch off the foil covering to reveal the code underneath. 

For eBooks with streaming video: Look for your code provided on the first or last page of the eBook. If the code area is blank, email Redeem@StudyGateway.com to request your code. 

For DVDs with streaming video: Look for the code inside the DVD case, imprinted on the paper insert. 

With all redemption code inquiries, email Redeem@StudyGateway.com.

Help! I got an error message: "Invalid Code"

Verify you are entering the correct characters; some letters and numbers look similar and use of incorrect characters may be causing the error message. For example, B vs. 8, S vs. 5, and W vs. VV. If you are entering your code correctly but you still receive an error message, please email Redeem@StudyGateway.com to request a new Code. 

Help! I got an error message: "This email has already been taken."

This message appears when you have had a Study Gateway account in the past. Login to your old account,* THEN go to www.studygateway.com/redeem and re-enter your redemption code. This will add the video series to your library. 

*Can’t remember your password? Go to LOG IN and click Forgot Your Password?. 

Help! I got an error message: "Duplicate code."

The code you entered has already been used, perhaps by yourself on a previous try! To request a new code, email Redeem@StudyGateway.com. 

Help! It's telling me I need to subscribe. Do I really have to pay more?

No you don’t! There is no additional cost for the streaming videos you purchased, or for those that come with your study guide or DVD purchase. If you are on a page that is asking you to choose a payment plan, or if you are in a credit card entry form, back out and go to www.studygateway.com/redeem to enter your redemption code. 

Help! I'm trying to log in, and I got an error message: "These credentials do not match our records."

You have entered either an email address or a password that is different from what is on your account. If you can’t recall how you logged in before, click Forgot Your Password? 

Can I share my redemption code with anyone? How about my login?

No, your redemption code can only be redeemed once, and its sole purpose is to allow you to set up your login to your personal account. 

Your login is intended for your own personal use; your account gives you your own experience of Study Gateway. One benefit of having your own account is that every time you log in, you will see what you were watching last, and you can click to start watching where you left off. If you share your login with others, you will lose that continuity, and your viewing history will be interrupted by those who are sharing your account. 

If I can't share my login, can I get extra codes to give to my friends so they can watch these videos too?

Yes! 

If you bought a study guide with streaming videos: Redemption codes are available only with the purchase of a study guide, so have your friends buy their own copies of the study guide to get their redemption code. 

If you bought a DVD with streaming videos: Up to ten additional codes are available upon request. Email Redeem@StudyGateway.com to request the number of codes you need for your group. 

If you bought videos in streaming format: Up to ten redemption codes are available with your purchase. Email Redeem@StudyGateway.com to request the number of codes you need for your group. 

Can I play these videos for my in-person small group?

Yes! You are welcome to play Study Gateway videos for your group, using one of the methods described above (from your computer, tablet, or TV).

Can our online small group watch this together on Zoom?

Streaming videos are a great resource for a Zoom Bible study, but you might not want to actually watch the videos together on Zoom. For one thing, the video can jump from frame to frame and be uncomfortable to watch. Another concern is Zoom fatigue – it’s real! Rather than extending your Zoom time to watch a video during your meeting, consider making Zoom a “talk-only zone,” and have everyone watch the videos on their own ahead of time. 

Can I watch this series as many times as I want?

Yes! This is a streaming video service, just like Netflix—only it’s better for you! There is no limit to the number of times you can watch the videos you have added to your library. And don’t miss out on Study Gateway Open, where you get the full first sessions of over 60 other series. 

I can watch over sixty FIRST sessions?? What does that mean?

In addition to accessing all the video sessions you have purchased, you have gained access to Study Gateway Open, where we give you the first sessions of over sixty studies, plus two complete marriage studies—permanently! You can watch the sessions in Study Gateway Open as many times as you want.  

What communication can I expect to receive? I don't want to be inundated with emails.

After the first few emails that get you oriented to Study Gateway, you will be getting a weekly newsletter to introduce you to our different studies, and give you tips and tools for your own discipleship journey, and for helping others in their spiritual growth as well. You can unsubscribe from the weekly emails at any time.