Need Help?

Here are answers to the most frequently asked questions...

Study Gateway is an online streaming video subscription service offering instant access to hundreds of video Bible and topical studies from Thomas Nelson and Zondervan. Study Gateway can be accessed on any computer as well as iOS and Android devices

  • For Technical or Online Bible Study Support

    Email customercare@studygateway.com or call Customer Service at 800-727-3480 (M-F, 8am-6pm EST).

  • Contact a Church Specialist Today

    Interested in signing up or have questions about what a Study Gateway subscription would look like for your church? Our Church Specialists are here to serve you. Email customercare@studygateway.com or call Customer Service at 800-727-3480 (M-F, 8am-6pm EST).

Study Gateway Free Trial and Billing

How does the Free Trial work? +

Try us free for 7 days! You'll instantly have unlimited access to all of our video Bible studies over the Internet on your computer, iOS, or Android device.

If you enjoy Study Gateway, do nothing at the end of your trial and your subscription will automatically renew month-to-month for as long as you choose. You can easily cancel anytime, online, 24 hours a day. There are no long-term contracts or cancellation fees. Just sign up to get started!

How does Study Gateway Billing Work? +

A Study Gateway subscription is a monthly service and will renew automatically every month on the date you sign up. If you started your membership as a free trial, your first billing will occur at the end of your free trial.

Apps

How do I sign in/register on the app (iOS and Android)? +

When you first open the Study Gateway App you will be asked to sign in. If you have not already signed up for a Study Gateway account, you can register by visiting StudyGateway.

How can I add a study to my watch list so that I can find the Series quickly (iOS and Android)? +

You can add or remove a series from your list on the series view.

How can I just view Series of a particular category (iOS and Android)? +

Tap the menu button on the home view. Tap an item to view only Series that are associated with that category.

How do I browse and search for content on the app (iOS and Android)? +

After signing in you will be presented with a list of series that you can browse. You can search by tapping the search button (upper right, looks like magnifying glass). You can search for series by author, title, and keywords.

How do I continue watching where I left off (iOS and Android)? +

On the app, your recent sessions are listed at the top of the home view.

I’m having problems streaming videos on the Study Gateway app (iOS and Android). +

Refer to the minimum streaming requirements for viewing content through Study Gateway. Make sure your WiFi settings are turned on. You can check your internet speed using Speedtest. If you're having issues with the app crashing, please log a support ticket at customercare@studygateway.com

Study Gateway for Churches

Our church is tax exempt. How do I enable the subscription to be exempt from sales tax? +

If your church is tax exempt, after sign up, you can submit your tax exempt form to our Customer Service team within 7 days of signing up to ensure your first billing occurs tax free. Email your tax exempt form to: CustomerCare@StudyGateway.com. Tax exempt status applicable for US customers only.

How do I invite church members to my Study Gateway church account? +

To invite church members to your Study Gateway church account, follow these steps:

1. Login to your admin account, then click on your profile name in the top right corner of the navigation bar to access your account page.

2. On your account page, under the Church/Organization Administration section, click on "Manage Invites".

3. On the next page you will see a form where you can enter the member's email addresses. The email addresses can be separated by a comma or each email address on a new line. If you have a spreadsheet list of the email addresses in a column, you can easily copy and paste the column into the form.

4. After entering the email addresses in the form, click on "Invite Users" and email invitations will be sent so the members can sign up for Study Gateway under your church account.

Note: If a member does not respond to the first email sent, the member will automatically receive two more copies of the email invitations separated by 2 days between each send. Also, each email invitation contains a sign up link that is unique to each member. These sign up links expire after 30 days. You can resend an email invitation to a member simply by reentering their email address into the form.

If you are having issues with members not receiving email invitations, please contact Customer Service at: customercare@studygateway.com

What are the subscription options for churches? +

We are currently offering for a limited time discounted rates on our church subscriptions. For more information on our Church Subscriptions, visit: https://www.studygateway.com/church-overview/. To sign up for a church subscription, visit: https://www.studygateway.com/join.

May I share my individual subscription with my church or other organizations? +

Individual subscriptions to Study Gateway are for personal and home/small group use only. If you know of a church or organization that would benefit from Study Gateway, we offer affordable church subscription pricing. For more information about church subscriptions, please visit: https://www.studygateway.com/church-overview/

Account Help

How do I change my email address? +

To change your email address, first login to your Study Gateway account. Click on your profile name in the top right corner of the navigation bar to access your account page. On the My Account page, click on the “Change email” link and follow the onscreen instructions to update your email address.

I Forgot My Password +

To reset your password, please do the following:

1. Go to https://www.studygateway.com/app/login
2. On the login screen click on “Forgot Your Password?”
3. A field will appear prompting you to enter the email address associated with your account.
4. Click “Send Password Reset Link” after entering your email address.
5. An email will be sent to you shortly with a link to reset your password.
6. Click on the link in the email.
7. On the new page, type in your new password. Click submit to finish.

How do I update my payment method? +
    1. Log in to your Study Gateway account
    2. Click on your profile name in the top right corner of the navigation bar to reveal the dropdown menu then click on "Account" to access your account page.
    3. On your Manage Your Account page, you will see a link that says "Update credit card" under the Profile & Billing section. 
    4. Follow the onscreen instructions to fill out your new credit card and click Update
How do I cancel my subscription? +

If you have an individual subscription, follow the steps below to cancel. If you have a church subscription, please contact customercare@studygateway.com to cancel.

1. Log in to your Study Gateway account.

2. Click on your profile name in the top right corner to access your account page.

3. On the My Account page, click on the “Cancel Membership” button.

Note: If you do not see a Cancel Membership button and have an individual subscription it means that your account has already been cancelled and is inactive.

Using Study Gateway

What web browsers are supported? +

The recommended web browsers to use for Study Gateway are Chrome, Firefox, Safari, or Internet Explorer. We recommend keeping your web browser up to date for the best experience.

Do your videos include closed captioning? +

Some of our more recent studies will have closed captioning available in the player. For the studies that do not have closed captioning available, we do offer video transcripts on some of the video content for free upon request. To request a video transcript please contact Customer Service at: customercare@studygateway.com

How can I watch StudyGateway on my TV? +

You may use the following services to access Study Gateway on your television:

  1. Direct HDMI connection from computer to TV - if your computer has an HDMI output, you can directly connect your computer to your TV.
  2. VGA to HDMI from computer to TV - if your computer does not have an HDMI output, but a VGA connection, there are adapter cables you can purchase that are VGA to HDMI. In those cases, however, you will need to connect the audio output separately.
Minimum Streaming Requirements +

Below are the Internet download speed recommendations per stream for playing videos through Study Gateway.

  • 0.5 Megabits per second - Required broadband connection speed
  • 1.5 Megabits per second - Recommended broadband connection speed
  • 3.0 Megabits per second - Recommended for SD quality
  • 5.0 Megabits per second - Recommended for HD quality

The video series we have available in high definition will play in 720p or better with a fast enough internet connection.

You can check your internet speed using Speedtest.

I’m having problems streaming videos +

One of the most common causes of problems while trying to watch videos on Study Gateway is weak or intermittent Internet connectivity. Frequent rebuffering or loading, problems starting the Study Gateway application, or trouble starting playback of a video when you're trying to stream on your device generally indicates a slow or interrupted Internet connection.

Fortunately, we've got some great steps below that resolve most Internet connectivity problems.

Note: If you complete the steps below and are still having issues connecting to Study Gateway, we highly suggest you reach out to your Internet Service Provider. They will be able to help you determine if your router is properly set up to communicate with the other devices on your home network.

If your network meets our Minimum Streaming Requirements, completing the steps below will resolve most connection issues.

Restart your home network

For this step, make sure to leave your computer powered off and ALL of your home network equipment unplugged as a group for about a minute before plugging each device back in one by one. 

  1. Turn off your computer. 
  2. Unplug your modem (AND your wireless router, if it's a separate device) from power for no less than 30 seconds. 
  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on. 
  4. Turn your computer back on and attempt to stream Study Gateway again.

Connect your computer directly to your modem

If you're connecting through a wireless router that's connected to your modem, and still can't connect after restarting your network, try bypassing the router and connecting directly to the modem with an Ethernet cable. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause. 

  1. Turn off your computer. 
  2. Plug your computer directly into your modem using an Ethernet cable. 
  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on. 
  4. Turn on your computer and attempt to stream again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Study Gateway directly through your modem, it's likely that the router itself is the source of the problem.
  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream on Study Gateway, you may want to check with your equipment provider to make sure your modem and Internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your computer directly to your modem if you can--it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, it's okay to skip to Step 3.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, try some or all of these steps to improve your wireless connectivity:

  • Move your router to a new location to improve signal strength--you'll usually see better reception throughout your home if the router is in a central location.
  • Wireless interference can cause big problems when trying to connect over Wi-Fi. Cordless phones, microwave ovens, or other wireless devices near your router can all cause wireless interference, so move them away from your wireless router.
  • Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than one that's hidden behind it.

If you're having network connection issues while trying to stream on Study Gateway, the steps above are a great place to start. If you've tried all of our suggestions, and you're still having connection problems, you will want to contact the person that set up your home network. They should be able to help you determine if your router is properly set up to communicate with the other devices on your home network.

How do I watch Study Gateway on my computer? +

To begin watching videos on Study Gateway from your PC or Mac:

  1. Open an Internet browser and go to www.studygateway.com
  2. Sign into your Study Gateway account
  3. Select a series to Play
Does your content stream in HD? +

Yes! Many of our video series are available in HD. The picture quality while streaming videos may vary from computer to computer, and device to device. Picture quality may be affected by a variety of other factors, such as your location, the bandwidth available through and/or speed of your Internet connection.

Streaming in HD uses more bandwidth than streaming in standard definition. Please check with your Internet provider for information on possible Internet data overage charges, as you are responsible for all Internet access charges.

What devices can I stream to? +

You can watch Study Gateway instantly from many Internet-connected devices including Apple iPhone, iPad, iPod Touch, Android phones and tablets.  These devices are manufactured and sold by device manufacturers. For detailed information on how to use Study Gateway on these devices, see the Apps section of the FAQ content.

How do I access a study guide? +

With your subscription to Study Gateway you have an exclusive 50% discount on the physical study guides and curriculum at ChurchSource.com. Call 1-800-727-3480 to order!